EXCHANGE & REFUND POLICY
EXCHANGE & REFUND POLICY
We want you to feel confident in your purchase. If something isn’t right, we’re here to help.
Returns, Refunds & Exchanges
We accept returns within 14 days of delivery.
To be eligible for a refund or exchange:
- Items must be unworn, unused, and unwashed
- Tags must be attached
- Items must be returned in original condition and packaging
- Returns must be requested within 14 days of delivery
These conditions apply to both refunds and exchange requests.
Refunds
Once your return is received and inspected, a refund will be issued to the original payment method used at checkout.
Refunds apply to the product price only. Shipping fees are non-refundable.
This includes:
- Original shipping charges
- Return shipping costs
Shipping is a service that has already been used and therefore cannot be refunded.
Please allow several business days for your bank or payment provider to process the refund after it has been issued.
Exchanges
We do not offer direct product swaps.
If you would like a different size or style:
- Return the original item in accordance with our policy
- Place a new order for the item you prefer
This ensures faster processing and accurate inventory availability.
Return Shipping Requirements
- Customers are responsible for return shipping costs
- All returns must be sent using tracked shipping
- Serendib Aura is not responsible for parcels lost in transit
- Refunds cannot be issued for items that are not received
We strongly recommend keeping your tracking number until your return has been completed.
Non-Returnable Items
The following items are not eligible for refund or exchange:
- Sale or discounted items
- Limited releases
- Custom or altered items
- Items returned after the 14-day window
How to Start a Return
To request a return, please contact:
E-mail: serendibaura@gmail.com
whatsapp: +1 647 657 6346
Include:
- Your order number
- Item name
- Reason for return
Our team will guide you through the next steps.